Shipping policy

At UNDRUPE, we want your order to arrive as smoothly as it was designed to work.

Processing Time
Orders are processed and prepared for dispatch within 1–3 business days. You'll receive a confirmation email with tracking details as soon as your order ships.

Delivery Time
Once dispatched, delivery typically takes 6–12 business days within the United Kingdom. Occasionally, factors outside our control — such as high demand, customs checks, or courier network delays — can extend this slightly. Every order is fully tracked from dispatch to your door.

Shipping Cost
We're pleased to offer free standard shipping on all UK orders, with no minimum spend required.

Order Tracking
Once your order has shipped, you'll receive a tracking number by email so you can follow its progress.

Delays
While the large majority of orders arrive within the timeframe above, if your order hasn't arrived within 14 business days of dispatch, please contact our support team and we'll investigate right away.

Questions
For any questions about your order's shipping or delivery, please contact our support team — we're happy to help.