FAQ

Frequently Asked Questions

Got a question? We've got answers. If yours isn't listed below, drop us a line at support@undrupe.com and we'll get back to you within 24 hours.

Shipping & Delivery

How long does delivery take?
UK orders typically arrive within 6–12 business days. You'll receive a tracking number by email once your order is dispatched.

Do you ship internationally?
Yes, we ship to select international destinations. International delivery typically takes 10–20 business days depending on the destination.

How much does shipping cost?
We offer free tracked shipping on all UK orders. International shipping rates are calculated at checkout.

Can I track my order?
Absolutely. Once your order has been dispatched, you'll receive a confirmation email with your tracking number and a link to track your parcel.

Orders & Payment

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. You can pay with your card through PayPal's secure guest checkout — no PayPal account required.

Can I change or cancel my order?
We process orders quickly, so please contact us at support@undrupe.com as soon as possible if you need to make changes. We'll do our best to accommodate your request before the order is dispatched.

I haven't received an order confirmation — what should I do?
Check your spam or junk folder first. If you still can't find it, contact us at support@undrupe.com with your name and we'll look into it.

Returns & Refunds

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us within 30 days of receiving it and we'll arrange a refund or replacement. See our full Returns & Refund Policy for details.

My item arrived damaged — what do I do?
We're sorry to hear that. Please email us at support@undrupe.com with photos of the damage and your order number. We'll arrange a replacement or full refund — no return required.

How long do refunds take?
Refunds are processed within 5–7 business days of approval. Please allow additional time for your bank or payment provider to reflect the refund.

Products

Are your products tested for quality?
Yes. Every product in our range is carefully selected and reviewed before it's added to the store. We only stock items that meet our premium quality standards.

Do your products come with a warranty?
All UNDRUPE products are covered by our 30-day satisfaction guarantee. If anything goes wrong within that period, we'll make it right.

Still Have Questions?

We're here to help. Email us at support@undrupe.com and we'll get back to you within 24 hours, Monday to Friday.

We dispatch within 1-3 business days, then UK delivery typically takes 6-12 business days.

We are not a next-day courier and we would rather tell you that up front. Every order is tracked from dispatch to your door.

Free, on every UK order, with tracking included. There is no minimum spend and no charge added at checkout.

Not yet. We ship within the UK only while we get delivery right.

Send it back within 30 days of delivery and we will refund you in full. You do not need to give a reason.

It needs to come back in resalable condition with its packaging. Unpacked and tried is fine. If the item is faulty or wrong, we also cover the return postage.

Email support@undrupe.com with your order number, and photos if it is damaged or faulty. We will send a return address and instructions.

We cover return postage when the item is faulty, damaged, or not what you ordered. For a change of mind, return postage is yours to cover.

We process refunds within 10 business days of your return arriving and passing inspection. Your bank then takes its own time to show it.

Refunds go back to the card or account you paid with.

[EDIT — important. Buyers ask this before they buy. State whether items ship with a UK three-pin plug, a USB-C cable only, or an adapter. Answer per product if they differ.]

Every order is covered by our 30-day money-back guarantee. Beyond that, your rights under the Consumer Rights Act 2015 still apply, including repair or replacement for goods that were not of satisfactory quality.

If something stops working, email support@undrupe.com with your order number and a short description.

Yes, if it has not shipped. We dispatch within 1-3 business days, so email support@undrupe.com quickly with your order number and we will catch it if we can.

If it has already gone out, use the 30-day money-back guarantee instead.

Yes. Checkout runs on Shopify's PCI-compliant checkout over an encrypted connection. We never see or store your card details.